Your Privacy is Important to Us
It is Top Notch Pets’ policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.topnotchpets.com (hereinafter, “us”, “we”, or “www.topnotchpets.com”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms of Service posted on our Website, sets forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service.
1. Collection of Information
We collect different types of information to provide and improve our services, including:
- Personal Information: When you interact with our site, such as making a purchase, signing up for newsletters, or contacting us, we may collect details like your name, email address, phone number, billing/shipping address, and payment information.
- Pet Information: If you provide details related to your pet’s species, diet, or preferences, we may collect that information to offer better product recommendations.
- Automatically Collected Information: This includes non-personally identifying details such as browser type, device information, IP address, and site usage data.
2. Use of Information
We use the information we collect to:
- Process transactions and fulfill orders
- Provide customer support and respond to inquiries
- Improve website functionality and user experience
- Send promotional offers, newsletters, and marketing communications (you can opt out anytime)
- Monitor and analyze usage trends to enhance our services
- Ensure compliance with legal obligations and enforce our policies
3. Disclosure of Information
We do not sell or rent personally identifying information. However, we may share information under the following circumstances:
- Service Providers: We may share data with trusted third-party vendors who help us operate our business (e.g., payment processors, shipping providers).
- Legal Requirements: We may disclose information when required by law, subpoena, or governmental request.
- Business Transfers: In the event of a business merger, acquisition, or sale, user data may be transferred as part of the transaction.
4. Security
The security of your Personal Information is important to us. We implement reasonable security measures, including encryption, secure access controls, and data minimization practices, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee absolute security.
5. Your Choices and Control Over Your Information
You have the right to:
- Access, update, or delete your personal data by contacting us.
- Opt out of marketing communications by clicking the “unsubscribe” link in emails.
- Disable cookies in your browser settings, though this may impact site functionality.
6. Aggregated Statistics
Top Notch Pets may collect statistics about the behavior of visitors to its website. However, we do not disclose personally identifying information.
7. Cookies
To enhance and personalize your online experience, Top Notch Pets uses cookies and similar technologies to store your preferences and track usage patterns.
A cookie is a string of information that a website stores on a visitor’s computer, which the visitor’s browser provides to the website each time they return. Top Notch Pets uses cookies to help identify and track visitors, their usage of www.topnotchpets.com, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Top Notch Pets’ website. However, some website features may not function properly without cookies.
By continuing to use our website without changing your cookie settings, you acknowledge and agree to Top Notch Pets’ use of cookies.
8. E-Commerce
Those who engage in transactions with Top Notch Pets—by purchasing our products or services—may be required to provide additional information, including personal and financial details necessary to process those transactions. Top Notch Pets collects such information only to the extent necessary to fulfill the purpose of the visitor’s interaction with Top Notch Pets. Visitors can always refuse to supply personally identifying information, with the understanding that it may prevent them from engaging in certain website-related activities.
9. Data Storage in Canada
All data collected by Top Notch Pets is stored and processed exclusively in Canada. We do not share, transfer, or store personal information outside of Canada.
10. Privacy Policy Changes
Although most changes are likely to be minor, Top Notch Pets may change its Privacy Policy from time to time at its sole discretion. We encourage visitors to frequently check this page for any updates. Your continued use of this site after any change in this Privacy Policy constitutes your acceptance of such change.
Contact Us
If you have any questions about this Privacy Policy, please contact us at operations@topnotchpets.com.
